Frequently Asked Questions

Everything you need to know about your GalaxyCon style journey.

How long does shipping take for my order?

Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.

What is your return policy for apparel?

We offer a 30-day return window for all unworn, unwashed items with original tags attached. Please note that certain limited-edition event merchandise may be final sale.

How do I ensure I choose the right size?

Each product page features a detailed size guide with measurements in both inches and centimeters. We recommend comparing these measurements against a similar garment you already own for the best fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

Can I track my package once it has shipped?

Yes! As soon as your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery status in real-time.

Are your clothing materials sustainably sourced?

GalaxyCon is committed to quality. We source high-grade cotton blends and durable synthetics designed for longevity, and we are actively working with suppliers to increase our use of organic and recycled fabrics.