Returns & Exchanges

At GalaxyCon, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day hassle-free return policy on all unworn items. If your order isn't the perfect fit, we are here to help you find an exchange or process a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Prepare Your Package

  Place the items in their original packaging with all tags attached and include the printed packing slip inside the box.

• 3.
  Ship It Back

  Attach the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund or exchange will be processed within 5 to 7 business days.